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February 2017 Newsletter		audreynelson.com \| thegendercommunicationhandbook.com \|codeswitching

Who is Audrey?

Audrey's Blog

Audrey Nelson PhD. is an international trainer, key-note speaker, consultant and author who works with organizations to increase their productivity and profitability through winning communication. strategies.

You can reach Audrey at audrey@audreynelson.com
or at 303.448.1800 O - 303-448-1801 F - 303.448.1802 C www.audreynelson.com

Audrey is co-chair of the Diversity and Employee Relations PDG for Mile High SHRM.

SHRM SHRM is a preeminent and globally recognized HR professional society whose leadership, perspective, resources and expertise are sought and utilized to address the most pressing, current and emerging human resource management issues. Mile High SHRM is a Mega Chapter with a 1,000 membership.

Smart Talk

Small Talk Can Improve Your Life!

I have noticed when I shop at Trader Joes that the checkers have obviously been trained to engage in small talk with their customers. I usually get “What are your plans for the day?” or “Do you have anything fun planned for today?” Just another plus in the shopping experience!

Psychologists have always told us that small talk or chit chat can contribute to our well-being and mental health. A study revealed that students who engaged in small talk were correlated with happiness. Linguists have long regarded small talk as a form of phatic communication.
Princeton conducted a study with lemurs and found that lemurs reserve their call and response-equivalent to our small talk, for animals they groom the most, suggesting small talk maintains closeness with loved ones and enhances bonding.

Bantering with strangers can brighten your morning. And small talk before a meeting can relax a group before they get down to business. So go ahead, engage in some small talk!

Did you miss one of the Smart Talk Columns?

Browse the archives of Audrey’s 2006 to date- Smart Talk Columns on her web! Simply visit www.audreynelson.com and click on “Newsletters.

Sound Bites

Men and Women in Conflict: The Roles She Plays

We know conflict is inevitable. It is a natural, normal part of life. Where there are relationships, there will be conflict. A critical component of successful male-female relationships is the ability of the couple or coworkers to handle conflict, whether it is in the boardroom or the bedroom. In fact, handling conflict or not handling conflict is often considered one of the explanations for the fifty-fifty survival rate of marriages. The workplace is equally riddled with poorly managed conflicts affecting the bottom line. The Roles She Plays in Conflict. ..watch

Have you checked out
Audrey’s blog?

Getting Around a Binary Concept:
How Androgyny Works (Part 2)

Click for article

WOW! Did you know Audrey is the gender communication blogger for Psychology Today? Check out her monthly blog postings. Take a look at her statistics:

7 Days: 2,932

30 Days: 12,572

90 Days: 38,916

All Time: 726,423

Audrey's Travels
Audrey will be presenting the following programs for Northern Region University, USFS: Victors Without Victims Wed., March 22,0730-1130 Women in Leadership Wed. March 22,1330- 1730 Art of Conscious Communication Thurs, March 23, 0800-1200. Registration: Enrique Olivares Northern Region University Manager p: 406-329-3203 eolivares@fs.fed.us
Audrey presented The Art of Conscious Communication: Opps, Did I just Say That? to Seagate Technology.
Audrey and Harvey. Harvey is the Deputy Director Engineering, Fleet, Geospatial Services and Sustainable Operations for the US Forest Service. Audrey met Harvey 25 years ago and has continued to conduct training for the Exploring Leadership program.
Audrey was a keynote and breakout session speaker for The Leadership Investment 20th Annual Leadership Success Forum to much success. More than 600 individuals from across Colorado descended on the Colorado Convention Center to be inspired to improve leadership diversity in organizations of every size.

What People are saying about Audrey

Hi Audrey,

My name is Jessica Sullivan, and I am one of the Women’s Interactive Network Chair’s at Charles Schwab (known as WINS).
My team and I had the opportunity to listen to you at the Leadership Success Forum event on 10/14. We loved every word you had to say and would be very interested in engaging you for an event onsite in 2017.

I look forward to hearing from you!
Jessica M. Sullivan
Business Strategy & Analytics | Portfolio Consulting

USFS: Exploring Leadership
The Art of Conscious Communication: Audrey Nelson
Thursday, November 17, 2016, Missoula MT

She was great. Clean, concise, and applicable information regardless of job assignment.
Good training on communication
Very energetic. Great interaction. Funny. Really engaging speaker. Really interesting presentation. Would love to see her speak again.
Audrey gave insightful, clear, and applicable information on communication. This will help me in presentations, conflict resolution, listening with empathy, etc. The best presentation so far.
Appreciated her point of view and insight into listening skills, first impressions, and the differences of communication between men and women. I would have liked more concrete examples of how to deal with specific communication issues. Ie. Specific examples like how she touched on the one interrupter in the group setting.
Great presenter, very energetic. A lot of information that people probably know but definitely need reminded of. My favorite presenter of the week.
Good stuff, good presenter.

IMS Charlotte, NC A Woman’s Guide to Leadership

Audrey,
Thank you for sharing your time, research and passion about women in the workplace today. It was very reassuring and inspiring to be with you and a room of women with the energy to make a difference. I was not one of the outspoken ones in the room, but listening and absorbing every minute. I have a 7am status meeting tomorrow morning with a group of all high powered (Male) Cardiologists and Healthcare Administrators, I can't wait to walk in like I own the place.

I also have my annual review at 9am - what timing!!
Thank you,
Kelly

IMS Charlotte A Woman’s Guide to Leadership
Wednesday, December 7, 2016

What was the overall effectiveness of the speaker?
6.7 out of 7
Was the content of today’s session of value?
6.7 out of 7

Of the topics discussed today, which was of most interest to you?
12 A’s
Code-switching
Non-verbal, credibility
Non-verbal communication and code-switching
Body language – non-verbal communication
Imposter syndrome
How communication impacts your credibility
Communication tactics

Did I mention that your presentation today was awesome? I also liked your points on being assertive. Finally, I really want the Gender Communication Handbook so I am bombarding your email. Ha. And….No apologies!!!!!

Thank you so much for traveling to Boston and delivering another great session! We truly enjoyed you being here and I think all who attended thoroughly enjoyed the session. It definitely got us thinking! Thank you. Below is the feedback, please let me know if you have questions! See you soon.

Andrea
New Balance

Audrey's Books

The Gender Communication Handbook – Conquering Conversational Collisions Between Men and Women
	The Gender Communication Handbook is for anyone who works with the opposite sex. If you are a part of a management team, in HR, or develop corporate training, this book is a comprehensive guide filled with smart advice, extensive research, self-assessments, and compelling true-to-life case studies. More

Code Switching – How to Talk so Men will Listen
	Code Switching is a hands-on tool for everyday use at the office. It is a practical resource with how-to steps to help businesswomen conquer the communication nuances between men and women in the workplace. This book explores the gender impact on business talk. - More

You Don’t Say – Navigating Nonverbal Communication Between the Sexes
	You Don't Say is the first book to explore the misunderstandings that often arise between the sexes due to nonverbal communication — and to show readers how to say what they mean and get what they want. More than words, it's nonverbal cues that have the power to improve — or impair — our interactions with the opposite sex at home and in the workplace.

"Audrey's Top 4 CD Communication Hits"

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