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June 2016 Newsletter

Who is Audrey?

Audrey's Blog

Audrey Nelson PhD. is an international trainer, key-note speaker, consultant and author who works with organizations to increase their productivity and profitability through winning communication. strategies.

You can reach Audrey at
or at 303.448.1800 O -  303-448-1801 F - 303.448.1802 C

Audrey is co-chair of the Diversity and Employee Relations PDG for Mile High SHRM.

SHRMSHRM is a preeminent and globally recognized HR professional society whose leadership, perspective, resources and expertise are sought and utilized to address the most pressing, current and emerging human resource management issues. Mile High SHRM is a Mega Chapter with a 1,000 membership.

Smart Talk

Radical Candor: Speaking Directly When Giving Criticism

It is difficult maintaining the balance of on one end of the continuum being a jerk and speaking point blank to the other end of the continuum of being so nice no one knows what feedback you are trying to provide. Here is another perspective that a Google manager, Kim Scott, offered up. She calls her approach, radical candor. Her formula is the two Cs: challenging and caring. This formula is similar to one I promote:

Be fair

Be firm

And show you care

Both challenging and caring are crucial to providing productive and instructive guidance.

For example, a manager who doesn’t really care about employees but constantly challenges them is obvious enough; she comes off as only task oriented a drill sergeant. A manager, who cannot get up the courage to openly criticize when the criticism would benefit the employee, falls into the category of what Ms. Scott calls ruinous empathy. The manager emphasizes her caring and sacrificing the critical feedback to the employee.

Radical candor feedback incorporates care for the employee and is clear about what the challenge is for the employee; what they need to change or learn to do their job more efficiently.


Did you miss one of the Smart Talk Columns?
Browse the archives of Audrey’s 2006 to date- Smart Talk Columns on her web! Simply visit and click on “Newsletters.

psy today

Have you checked out
Audrey’s blog?

Why Women Send More Double Messages Than Men


Click for article

WOW! Did you know Audrey is the gender communication blogger for Psychology Today? Check out her monthly blog postings. Take a look at her statistics:

7 Days: 2,472

30 Days: 14,208

90 Days: 41,613

All Time: 614,382

Audrey's Travels



Audrey for IMS Denver with 50 women for A Women’s Guide to Leadership: Power, Communication and Credibility.

Audrey presented A Women’s Guide to Leadership: Power, Communication and Credibility. to Leprino Foods Denver

Sound Bites

sound bitesGo Home and Put on Some Clothes: Has Casual Friday Gone Over the Top?

Look at how people are dressed at work. Does it seem as if "casual Friday" has gone over the top? Does your organization have a dress code with specific guidelines?

What People are saying about Audrey

The attendees enjoyed your presentation; they rated Overall Effectiveness a 6.5 and the Content Value a 6.3 (both out of 7). Here are some of their answers to these questions:

Which topic was of most interest?
·         Androgynous test
·         Balancing behaviors between masculine and feminine
·         PEM scale
·         Excessive apologizing erodes credibility
·         Code Switching
·         All topics were great!
·         I found today’s session inspiring. Thank you!

John Stack
Chair, IMS Denver

I was fortunate to listen to Audrey Nelson PhD speak about women in leadership today. Thank you to Adam Kucera for including us in this training. Very excited for the future of women in the DISH Women's Network and women in tech.

Michelle Lichtenfels Calkins
Senior Programming Specialist
Dish Network
Co-Founder of DISH Women’s Network

Thanks for visiting Leprino Foods today. 
My major is Speech Communication and I took many classes on non-verbal communication, from the bat, even before the introduction you earned my attention and respect.  I am definitely a fan and can't wait to read one of your books!  You did an awesome job today and the only thing I wish I could change is having more time with you.

Juanita Romero
Leprino Foods

Hi Audrey,

Thanks for taking time to speak with us today.  I enjoyed the presentation, but wished it had been a little longer. 
Tracy L. Welfringer
Executive Assistant - Legal, Communications & Dairy
Leprino Foods Company

Hi Audrey,
I don’t know if you remember me from Western Union in the front row with the broken ankle, but no matter.  I am compelled to tell you that thanks to your inspirational speaking and my admiration for yoyo I have joined WU Toastmasters (Speaking for Better.)

And, here is the big news, I applied for a Sr. Trainer position which required me to give a 15-20 minute presentation to upper management.  I hope you don’t mind I mentioned you as my inspiration and why I would love to be a trainer. 

I was well received and have only heard good feedback.  I have no idea at this time if I made the cut but since I got to the second interview phase I want to thank you for what you do.  And your encouragement, inspiration, mentorship and intelligence.  I am still awed by your Doctorate degree in communication….

Kudos to you, I wish you all the best always.

Kind Regards,
Alahna Pacifico

Alahna Pacifico
Sr. Specialist
Global AML Compliance
Western Union

Hi Audrey,
It was such a pleasure seeing you and having you speak to our wonderful group here at Brocade again. I’ve received wonderful feedback and the team absolutely loved you and your presentation.
Again, such a treat to have you and hope you enjoyed your time with us as well.

Warmest Regards,
Alyssa Maiello
Sales Operations Analyst – NorCal, DCD Central
4 Brocade Pkwy Broomfield, CO 80021

Audrey's Books

The Gender Communication Handbook –
Conquering Conversational Collisions Between Men and Women


The Gender Communication Handbook is for anyone who works with the opposite sex. If you are a part of a management team, in HR, or develop corporate training, this book is a comprehensive guide filled with smart advice, extensive research, self-assessments, and compelling true-to-life case studies. More

Code Switching –
How to Talk so Men will Listen

Code Switching

Code Switching  is a hands-on tool for everyday use at the office. It is a practical resource with how-to steps to help businesswomen conquer the communication nuances between men and women in the workplace. This book explores the gender impact on business talk. - More

You Don’t Say – Navigating Nonverbal Communication Between the Sexes


You Don't Say is the first book to explore the misunderstandings that often arise between the sexes due to nonverbal communication — and to show readers how to say what they mean and get what they want. More than words, it's nonverbal cues that have the power to improve — or impair — our interactions with the opposite sex at home and in the workplace.

"Audrey's Top 4 CD Communication Hits"


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