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December 2016 Newsletter

Who is Audrey?

Audrey's Blog

Audrey Nelson PhD. is an international trainer, key-note speaker, consultant and author who works with organizations to increase their productivity and profitability through winning communication. strategies.

You can reach Audrey at
or at 303.448.1800 O -  303-448-1801 F - 303.448.1802 C

Audrey is co-chair of the Diversity and Employee Relations PDG for Mile High SHRM.

SHRMSHRM is a preeminent and globally recognized HR professional society whose leadership, perspective, resources and expertise are sought and utilized to address the most pressing, current and emerging human resource management issues. Mile High SHRM is a Mega Chapter with a 1,000 membership.

Smart Talk

Checking in with Myself: How Unconscious Bias Works

My best introduction to unconscious bias was Malcom Gladwell’s Blink: The Power of Thinking without Thinking. Gladwell explains how an expert's ability to thin slice can be corrupted by their likes and dislikes, prejudices, and stereotypes (even unconscious ones). A perfect example of thin slicing is Gottman’s work in marital relations known popularly as the Love Lab. He can predict in an one hour interview with a married couple with 95% accuracy if they will be together five years later. In a fifteen minute interview his accuracy goes to 90%-still good and statistically strong. Remarkably, in a three minute interview, he still has a high prediction rate! 

Renee Navarro, MD offers clarification on how unconscious bias works.

Unconscious biases are social stereotypes about certain groups of people that individuals form outside their own conscious awareness. Everyone holds unconscious beliefs about various social and identity groups, and these biases stem from one’s tendency to organize social worlds by categorizing.

Unconscious bias is far more prevalent than conscious prejudice and often incompatible with one’s conscious values. Certain scenarios can activate unconscious attitudes and beliefs. For example, biases may be more prevalent when multi-tasking or working under time pressure.

Both Dr. Navarro and Malcolm Gladwell offer a similar perspective concerning some of the “innocent” and biological reasons we say something we regret. This is not excuse for bad behavior or inappropriate remarks. As TSA says if you “see something, say something.” The goal is not to call someone out in front of peers. Depending on the severity of the inappropriate behavior, judge if a comment should be made right at the moment or in private with the individual.


Did you miss one of the Smart Talk Columns?
Browse the archives of Audrey’s 2006 to date- Smart Talk Columns on her web! Simply visit and click on “Newsletters.

psy today

Have you checked out
Audrey’s blog?

Nonverbal Communication and Strategic Flexibility for Men and Women
Click for article

WOW! Did you know Audrey is the gender communication blogger for Psychology Today? Check out her monthly blog postings. Take a look at her statistics:

7 Days: 2,869

30 Days: 13,000

90 Days: 41,273

All Time: 698,725

Audrey's Travels
US Forest

Audrey and Harvey. Harvey is the Deputy Director Engineering, Fleet, Geospatial Services and Sustainable Operations for the US Forest Service.

Audrey met Harvey 25 years ago and has continued to conduct training for the Exploring Leadership program.

Audrey NelsonAudrey was a keynote and breakout session speaker for The Leadership Investment 20th Annual Leadership Success Forum to much success. More than 600 individuals from across Colorado descended on the Colorado Convention Center to be inspired to improve leadership diversity in organizations of every size.

Audrey returned to New Balance to conduct A Woman’s Guide to Leadership (see the evaluation chart below).

Sound Bites

sound bitesA Paradigm for Understanding How Men and Women Communicate
This is a simple and informative paradigm that helps to organize the primary ways men and women communicate. Men and women communicate both verbally and nonverbally in very different styles. .

What People are saying about Audrey

I have attended industry conferences for many years. Very few keynote speakers have been memorable. Audrey Nelson, as a keynote speaker, was not only memorable but the content of her presentation continues to resonate with me years later.  I am very happy to have recently recommended her as our keynote speaker for a conference that I am chairing next spring. I look forward to working with her and her professional staff.   

Katrina Moody, ERPA, QPA, QKA | Member
Retirement Plan Administrators, LLC

Hello Audrey,
First, I loved and appreciate the session you lead today. Not only was the timing perfect  (at least for me in my life right now) but affirming that I am on the right track.
I'm aspiring to get into executive level management in high tech (currently doing my time as a software engineer before I make my move into management) mainly show women, and more specifically women with my background, that we can make it.
Chepchumba Limo

Thank you so much for your great session at The Leadership Investment forum today. Everyone in the room was focused on your engaging and entertaining presentation. Are you still teaching classes at CU, and if so, are they open to non-degree students?

Teresa Sparkman | Principal Engineer Server Test Automation

Did I mention that your presentation today was awesome?  I also liked your points on being assertive.  Finally, I really want the Gender Communication Handbook so I am bombarding your email.  Ha.  And….No apologies!!!!!

Thank you so much for traveling to Boston and delivering another great session!  We truly enjoyed you being here and I think all who attended thoroughly enjoyed the session.  It definitely got us thinking!  Thank you.  Below is the feedback, please let me know if you have questions!  See you soon.

New Balance

Hi Audrey,
This is my feedback for today:
I especially took acknowledgement of the 12 A’s and the way we talk as women talk.  I realized, I am rarely assertive these days and I take a back seat more often then I should.  I apologize profusely trying to find my worth/ credibility and I rarely get either.  I am a strong women, but cannot execute that well.  I am afraid of conflict or that I may be wrong…I learned its ok to be wrong, unsure and scared of the reaction of other people.
I also cried a little at the video you showed as I have 2 girls and 1 boy.  I am scared that my girls will fall into the same pattern I have fallen into.
I love the video and would love to share that with my girls.  It empowered me.

Which book should I start with, then move on to in order?
Thank you so much for you time today.  I feel like every word resonated, now I just need to execute.

Amy Roe
Vice President, Relationship Manager
Vectra Bank

Audrey's Books

The Gender Communication Handbook –
Conquering Conversational Collisions Between Men and Women


The Gender Communication Handbook is for anyone who works with the opposite sex. If you are a part of a management team, in HR, or develop corporate training, this book is a comprehensive guide filled with smart advice, extensive research, self-assessments, and compelling true-to-life case studies. More

Code Switching –
How to Talk so Men will Listen

Code Switching

Code Switching  is a hands-on tool for everyday use at the office. It is a practical resource with how-to steps to help businesswomen conquer the communication nuances between men and women in the workplace. This book explores the gender impact on business talk. - More

You Don’t Say – Navigating Nonverbal Communication Between the Sexes


You Don't Say is the first book to explore the misunderstandings that often arise between the sexes due to nonverbal communication — and to show readers how to say what they mean and get what they want. More than words, it's nonverbal cues that have the power to improve — or impair — our interactions with the opposite sex at home and in the workplace.

"Audrey's Top 4 CD Communication Hits"


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