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October 2015 Newsletter

Who is Audrey?

Audrey Live

Audrey Nelson PhD. is an international trainer, key-note speaker, consultant and author who works with organizations to increase their productivity and profitability through winning communication. strategies.
You can reach Audrey at
or at 303.448.1800 O -  303-448-1801 F - 303.448.1802 C

Smart Talk

The Principal's Office: How the Powerful Communicate

Remember when you were called in to see the principal? Never a good feeling because the only time the principal wanted to see you was for something you did wrong. When you arrived in their office with sweaty palms and heart racing, the news was good-you were nominated to represent your class in a parade. Whew! All that anxiety. Then your relief quickly turned to anger because for the entire day you were anxious for no good reason.
Often those in authority are unaware of the outsize weight their words and tone carry.  According to Adam Galinsky, a professor at Columbia business school, the problem is that the powerful are often oblivious to their impact. It is a phenomenon he has labeled the "power amplification effect." He suggested that three types of communication have the potential to become amplified by power.
So listen up if you are in a position of power. Here are some of his recommendations:

(1) Direct communication
The feedback from the powerful -whether positive or negative-easily becomes amplified. Think of a time you were given direct feedback from a person in a power position. You felt devastated. The same person pays you a compliment and now you have a skip in your step!

(2) Ambiguity
"I need to talk to you later." That statement is filled with ambiguity. Is it trivial or important? There was nothing in the statement that offered a clue. Generally, ambiguity causes more anxiety -the not knowing-than a negative clue. Because the powerful have the right to punish others, seemingly straight forward requests can incite unchecked worry.

(3) Silence
One of the biggest mistakes corporations make is during turbulent times the leaders go silent. Employees fears run wild with worst-case thoughts.

All these amplifications can be managed. Next time consider adding a little more to your communication. I need to talk with you later, but don't worry, it is nothing bad. Offer reassurance.

Did you miss one of the Smart Talk Columns?
Browse the archives of Audrey’s 2006 to date- Smart Talk Columns on her web!
Simply visit and click on “Newsletters.

Sound Bites

sound bitesWomen and the Split-Ear Advantage

Listening is a part of the female job description and the key component in facilitating interpersonal relationships. The famous horse behavioral expert Monty Roberts' has made observations of an alpha mare meting out discipline to a herd of wild mustangs. .


Audrey with employees from Scottish Water in Edinburgh.

Scottish Water is a part of a government initiative: 50/50 by 2020.
The Scottish Government’s Program for Government encourages public, private
and third sector organizations to sign up to the Partnership for Change and
to set a voluntary commitment for gender balance on their boards of 50/50 by 2020.

Audrey Nelson - Colorado Mines

Audrey in Chicago for the Institute for Management Studies with over a 100 women!
A Women's Guide to Leadership: Communication, Credibility and Power

Audrey Nelson

Audrey conducted A Women's Guide to Leadership: Communication, Credibility and Power for Newmont, one of the world's largest gold producers with assets or operations on five continents. Audrey Nelson

Audrey's Blog


psy today

Have you checked out Audrey’s blog?

The Playground as Battleground: Take the Test!
- Click for article

Audrey's Travels


Audrey will be traveling to six countries presenting her new topic
Women in Leadership: Communication, Credibility and Power

Click here to learn more

What People are saying about Audrey

Audrey is a role model for her philosophy and tools. She is the change!

Laurie Shumake
Newmont Mining Corporation

Great job. Just great information all around that I can use on a daily basis.

Melissa Murphy
Newmont Mining Corporation

Hi Audrey!
You spoke at two separate real estate conferences for us a few ( 10 – 12?) years ago. You were very well received!
We have a conference scheduled in Snowmass, Colorado...........

Marie Kline | Director of External Relations
Franklin L. Burns School | Real Estate and Construction Management
Daniels College of Business | University of Denver

P.S. - I LOVED your last newsletter, and what you were saying about women and apologies.  I often find myself doing EXACTLY THOSE THINGS!  The validation is so... VALIDATING!  Lately, one of my specific goals has  been to STOP apologizing for everything I do and recognize the worth of my actions, words, and feelings, and to stop assigning unnecessary blame to myself.  So the timing of your newsletter was impeccable!  I notice now, I will say or do something WITHOUT an apology attached, and my husband will respond with "That's OK...".  I have to keep pointing out to him that I don't come with an apology attached to myself these days.  You are so very good at what you do, and the voice is much appreciated on this end!  Be well, Audrey!

Kristen Gacoin
Farmer's Insurance

Audrey's Books

The Gender Communication Handbook –
Conquering Conversational Collisions Between Men and Women


The Gender Communication Handbook is for anyone who works with the opposite sex. If you are a part of a management team, in HR, or develop corporate training, this book is a comprehensive guide filled with smart advice, extensive research, self-assessments, and compelling true-to-life case studies. More

Code Switching –
How to Talk so Men will Listen

Code Switching

Code Switching  is a hands-on tool for everyday use at the office. It is a practical resource with how-to steps to help businesswomen conquer the communication nuances between men and women in the workplace. This book explores the gender impact on business talk. - More

You Don’t Say – Navigating Nonverbal Communication Between the Sexes


You Don't Say is the first book to explore the misunderstandings that often arise between the sexes due to nonverbal communication — and to show readers how to say what they mean and get what they want. More than words, it's nonverbal cues that have the power to improve — or impair — our interactions with the opposite sex at home and in the workplace.

"Audrey's Top 4 CD Communication Hits"


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