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September 2014 Newsletter

Smart Talk
Who is Audrey?

Media Blitz

Are Powerful People Incapable of Empathy?

When I was teaching our Communication 101 course at the University of Colorado, Boulder I stressed the critical role of empathy in communication. The mantra was communication is empathy and empathy is communication. Bottom line: people don't feel you have communicated with them until you express empathy. In the emotional intelligence world, empathy is king! Empathy refers to the feeling that you understand and share another person's experiences and emotions : the ability to share someone else's feelings.  Recently, the New York Times article, Powerful and Coldhearted, asked the question: Can powerful people easily empathize with those beneath them? Here are some of the findings and claims:

  • Psychological research suggest no.

  • People in power positions are less able to adopt the visual, cognitive or emotional perspective of other people, compared to participants who are powerless.

  • When people experience power, their brains fundamentally change how sensitive they are to the actions of others.

  • Powerful people do not attend to others around them because they do not need them to access resources.

Take a look at your organization. Are the people in power positions expressing and demonstrating empathy?

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Audrey Nelson PhD. is an international trainer, key-note speaker, consultant and author who works with organizations to increase their productivity and profitability through winning communication strategies.

You can reach Audrey at
or at 303.448.1800 O -  303-448-1801 F - 303.448.1802 C

Audrey Live!!
Audrey Nelson May 9, 2014
Women and the Confidence Gap
Everyday Talk Show - Fox 31
KDVR-TV, Denver
Click here for segment
shrm What Organizations Need to Know About Leaning In: Women, Work and Leadership
October 1, 2014 - 11:30 am
University of Phoenix - Lone Tree Campus - more info
Sound Bites

The Trick Question
sound bites
Lakoff (1990) coined the term tag question . A brief examination of the anatomy of a question is warranted by examining how a statement, question, and tag question compare. Here is an example of the distinction between the 3 forms of speech:

Have you checked out Audrey’s blog?
psy today

It's a Man's World or Is it?
Click for article

Don't miss this!

mens health

Audrey was interviewed by Men's Health about how men handle conflict.-
click for article
Audrey was interviewed by Men's Health about how men and women should handle conflict at home.
Click here for article

What People are saying about Audrey

Thanks for your participation in the LMC again this year.  The students very much enjoyed your presentation.  I loved your response to the question about the fist bump – that was classic. 

James Scott Kreamer
Baker Sterchi Cowden & Rice LLC
2400 Pershing Road, Suite 500
Kansas City, MO 64108

Thanks Audrey.    I am amazed each year at how you hold LMC attendee’s attention that last hour before they are rushing to catch a plane and head home.   They always stay engaged until the end!

Helen Johnson Alford
Alford, Bolin, LLC
224 Dauphin Street
Mobile, AL 36602

 Hi Audrey,
I wanted to personally thank you for the fantastic “Dealing With Difficult People” talk you gave today at DaVita. It was educational and motivating. I look forward to using some of the tactics you outlined.

Nicole Reino
Marketing | Team Mercury | DaVita

Hello Audrey.  I attended the WBLF this year and saw you speak.  I have seen you at this same conference a few other times and have enjoyed your presentations enormously. 

Renée J. Conner, QPA, EA, QKA

Audrey's Books

The Gender Communication Handbook –
Conquering Conversational Collisions Between Men and Women


The Gender Communication Handbook is for anyone who works with the opposite sex. If you are a part of a management team, in HR, or develop corporate training, this book is a comprehensive guide filled with smart advice, extensive research, self-assessments, and compelling true-to-life case studies. More

Code Switching –
How to Talk so Men will Listen

Code Switching

Code Switching  is a hands-on tool for everyday use at the office. It is a practical resource with how-to steps to help businesswomen conquer the communication nuances between men and women in the workplace. This book explores the gender impact on business talk. - More

You Don’t Say – Navigating Nonverbal Communication Between the Sexes


You Don't Say is the first book to explore the misunderstandings that often arise between the sexes due to nonverbal communication — and to show readers how to say what they mean and get what they want. More than words, it's nonverbal cues that have the power to improve — or impair — our interactions with the opposite sex at home and in the workplace.

"Audrey's Top 4 CD Communication Hits"


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