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January 2014 Newsletter
Smart Talk
Who is Audrey?

Media Blitz

Navigating Email Etiquette

You can’t judge people’s motivations people s through e-mail. You want to hear their tone when they’re reacting to pricing or discussing competitive products. It’s that simple. Email is not a communication tool to use when you need to see-or sense the white of their eyes.The advantages of conversation over email areclearly greatest when troubles are at hand, says Daniel Goleman, author of Social Intelligence:“There are ways in which e-mail may subtly encourage such trouble in the first place”. Researchers in the emerging field of neuroscience says there's a “design flaw” in the way our brains interact with computers screens.

Here are some guidelines for email etiquette:

  • We tend to misinterpret positive e-mail messages as more neutral, and neutral ones as more negative than the sender intended.
  • Include one positive or "nice" accolade: thanks, I appreciate it, hope you had a good weekend, etc. It sets the tone and helps eliminate any misinterpretation.
  • Women, more than men, tend to incorporate accolades in their emails.
  • Do not incorporate emoticons. A smiley face is okay for personal texts/emails, not business.
  • Think short and concise rather than a novel. If it is going to be l-o-n-g pick up the phone.
  • Sarcasm and irony can be very open to misinterpretation in an email (might work face-to-face).
  • Email is a legal document.
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Audrey Nelson PhD.
is an international trainer, key-note speaker, consultant and author who works with organizations to increase their productivity and profitability through winning communication strategies.

You can reach Audrey at
or at 303.448.1800 O -  303-448-1801 F - 303.448.1802 C

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Have you checked out Audrey’s blog?
psy today
Running Toward Negotiation Instead
of Running Away: A Women's Perspective

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Don't miss this!

Audrey presented
Smart Talk to Molson-Coors
What People are saying about Audrey

Comments from He Speaks, She Speaks: What Different Things They Say
Presented to Society of Human Resource Management:

  • Presentation was great! Wish it was longer. Best spent hour and a half.
  • Thank you! I really enjoyed the presentation. The biggest take away for me was the "fillers"..
  • Absolutely incredible! Great content. Excellent examples. Fantastic interaction.
  • I think all HR offices could benefit from this fresh perspective on communication.
  • I was hesitant to come today because I wasn't sure if it would be the blame game. It wasn't that and was informative and helpful. Thank you.
  • This was positive and thought provoking.

Hello Audrey,

Thank you again for that wonderful presentation today.  I found the information that you provided very insightful and would like to review the information again.  Also, do you have any other presentations in Denver any time soon?  It was a pleasure to meet you.

Keith Loudermill
Compliance and Audit Specialist

Excellent tools to put into practice immediately. What would I have changed: More time!
Thanks Audrey-we will all benefit from your stories.

Christine White

Audrey's Books

The Gender Communication Handbook –
Conquering Conversational Collisions Between Men and Women


The Gender Communication Handbook is for anyone who works with the opposite sex. If you are a part of a management team, in HR, or develop corporate training, this book is a comprehensive guide filled with smart advice, extensive research, self-assessments, and compelling true-to-life case studies. More

Code Switching –
How to Talk so Men will Listen

Code Switching

Code Switching  is a hands-on tool for everyday use at the office. It is a practical resource with how-to steps to help businesswomen conquer the communication nuances between men and women in the workplace. This book explores the gender impact on business talk. - More

You Don’t Say – Navigating Nonverbal Communication Between the Sexes


You Don't Say is the first book to explore the misunderstandings that often arise between the sexes due to nonverbal communication — and to show readers how to say what they mean and get what they want. More than words, it's nonverbal cues that have the power to improve — or impair — our interactions with the opposite sex at home and in the workplace.

"Audrey's Top 4 CD Communication Hits"


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