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April 2014 Newsletter
Smart Talk
Who is Audrey?

Media Blitz

Can Facial Expressions Go Solo?

In communication facial expressions are the richest resource-a beacon of people's emotional states. If you want to know if your boss approves of your presentation to the board, get a fix on their face before you ask for their feedback and watch for micro-facial expressions (momentary loss of control) before facial management(a look of disappointment followed in a nano second by a look of approval). Finally, look for incongruent verbal messages that don't match the facial expression (verbally "I liked it" said with a look of dismay or a frown).

Are facial expressions that important in the communication process? Apple and government agencies like TSA are developing software to identify customers' moods and training programs to help gauge the intent of airline passengers. In the mental health field, illnesses like autism and schizophrenia are diagnosed and treated in part by training patients to distinguish emotions by facial expressions.
Past research and  scientific studies have revealed how important facial expressions are in "reading" others. However, there is new research that suggests to decipher the emotion someone is feeling, you need to see more than just his/her facial expression. In other words, facial expressions may not speak for themselves-stand alone. New insight suggests we pull from other nonverbal cues. A few examples are:

  • context
  • body position
  • gestures
  • a vocalization (nonfluenicies -um, er, ah,)

The bottom line, while the face may be one of the primary sources to help us "read" others, it does not tell the whole story. Facial expressions taken together with other nonverbal cues help us better interpret the emotion and feelings of others. When your boss begins their feedback on your presentation pay attention to the whole nonverbal environment.

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Audrey Nelson PhD.
is an international trainer, key-note speaker, consultant and author who works with organizations to increase their productivity and profitability through winning communication strategies.

You can reach Audrey at
or at 303.448.1800 O -  303-448-1801 F - 303.448.1802 C

Audrey Live!!
Audrey Nelson March 25, 2014
Ban Bossy for Girls: A Deterrent to Leadership
Everyday Talk Show - Fox 31
KDVR-TV, Denver
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Audrey Nelson February 18, 2014
Dealing with Difficult People and Relationships: 3 Choices
Everyday Talk Show - Fox 31
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Audrey Nelson
December 3, 2013
Office Party Etiquette

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Have you checked out Audrey’s blog?
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Conquest or Community: How Men and Women Approach Work
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Don't miss this!

BBCAudrey was interviewed by BBC Radio live (which  is heard by more than 6 million people every week)  regarding the use of Emoticons in social media and our everyday emails, texts and the impact it has on how we communicate and express our emotions in today’s society.  Prof Scott Fahlman who is credited with using the first emoticon,  :) , in a university bulletin in 1982 was also interviewed.

Audrey was invited to present He Speaks, She Speaks to a Women's Leadership Development group at the Colorado Women's Chamber of Commerce, Denver, Colorado.
Audrey presented Your Generation or Mine for the Diversity and Inclusion lecture at Colorado School of Mines.

What People are saying about Audrey

Audrey presented The Art of Conscious Communication to

“Overall I think it was a very good training program….and she is an engaging presenter who knows her stuff.  I would recommend we use her again for communication oriented trainings. I liked the way she moved around the class-room to help keep folks engaged (although Boulder might have missed seeing her a bit?) She was very good with names – impressive really!  Only making 1 mistake that I heard with a large group….I aspire to that.

This was the first L3 session I have went to.  Overall, I thought Audrey was a great speaker – the hour and a half flew by.  Normally, I feel that trainings can drag on, not this one.  I really liked her animation and energy level.  She had great stories/examples to prove/show her point.  When I left the training, I was glad I went and I am planning on looking at her books because she spoke of things that are a great reminder to us all.”

Christine Voss
Learning and Development Senior

Hi Audrey, I attended the Mile High SHRM seminar you conducted in November. I wanted to let you know that I'm finding "The Gender Communication Handbook" very informative & helpful. I'd like to add you to my professional network on LinkedIn.

Hi Audrey,
Thank you so much for being our DeltaDays Keynote speaker—you did a great job!  You handled the situation like the pro you are. We look forward to having you back on campus when another opportunity arises.  I wish you continued success and look forward to seeing more of your work.  Be sure to let me know if you haven’t received your check by the end of the week.
Take care,
Debra K. Lasich
Associate Vice President for Diversity and Inclusion
Colorado School of Mines

Audrey's Books

The Gender Communication Handbook –
Conquering Conversational Collisions Between Men and Women


The Gender Communication Handbook is for anyone who works with the opposite sex. If you are a part of a management team, in HR, or develop corporate training, this book is a comprehensive guide filled with smart advice, extensive research, self-assessments, and compelling true-to-life case studies. More

Code Switching –
How to Talk so Men will Listen

Code Switching

Code Switching  is a hands-on tool for everyday use at the office. It is a practical resource with how-to steps to help businesswomen conquer the communication nuances between men and women in the workplace. This book explores the gender impact on business talk. - More

You Don’t Say – Navigating Nonverbal Communication Between the Sexes


You Don't Say is the first book to explore the misunderstandings that often arise between the sexes due to nonverbal communication — and to show readers how to say what they mean and get what they want. More than words, it's nonverbal cues that have the power to improve — or impair — our interactions with the opposite sex at home and in the workplace.

"Audrey's Top 4 CD Communication Hits"


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