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May 2013 Newsletter
Smart Talk
Who is Audrey?

Media Blitz

Do You Want to Really Connect with Someone?
Try Empathy

When I was a communication undergrad I remember one of my professors making this claim: "True communication is empathy. Empathy is true communication." Empathy is not the same as sympathy-that is feeling sorry for someone. Empathy is understanding how they feel. We empathize best with people that are similar to us. So the challenge is practicing empathy with all people including those who may not be like us (same background, experience, age, gender, etc). It's harder to empathize with those who appear to possess more power, status, or resources. We say a lot by listening for other people's feelings and needs.

 Here are some guidelines:

  1. Empathize with silence by listening for the feelings and needs behind it.

  2. Don't offer advice. This is one of the biggest mistakes people make; remember hear the feelings and resist the urge to solve the problem.

  3. Check in with the other person by sharing what you think they are feeling. "Sounds like you are frustrated and disappointed."
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Audrey Nelson PhD. is an international trainer, key-note speaker, consultant and author who works with organizations to increase their productivity and profitability through winning communication strategies.

You can reach Audrey at
or at 303.448.1800 O -  303-448-1801 F - 303.448.1802 C

Audrey Live!!
dApril 26, 2013
Cubicle Etiquette
Everyday Talk Show Fox 31
KDVR-TV, Denver
Click here for segment
dApril 10, 2013
The Retro Wife
Everyday Talk Show Fox 31
KDVR-TV, Denver
Click here for segment
dMarch 27, 2013
Can women have it all?
Everyday Talk Show Fox 31
KDVR-TV, Denver
Click here for segment

Have you checked out Audrey’s blog?
psy today

Work Voice versus Home Voice: A Women's Dilemma
Click for article

Don't miss this!

prosAudrey was interviewed about dealing with difficult people by  The Most Positive Business Talk Show in America AM 560 KLZ - click here to listen

denver collegeAudrey presented Smart Talk to TheWomen's College at Denver University.

Audrey was interviewed for the May 2013 issue of
Diversity Woman Magazine

on gender communication.

Interview will be released in mid May. Look for it in the next newsletter.

What People are saying about Audrey

Thanks for your presentation yesterday at the Mile-Hi Symposium.  It was the highlight of my day!
Thomas de Groot

Director of Operations, Western Region
Ace Info Solutions, Inc

I'm a new blogger with Psychology Today  and have been enjoying your posts and great insights. I look forward to learning more about your work.

Helen M. Farrell, MD
Harvard Medical Faculty Physicians

Audrey, thank you so much for coming to Missoula again this year. It was so nice to work with you again, and I’ll certainly be talking to you again this fall. I know we didn’t get a whole lot of time to talk, but I was thrilled that you were able to watch that Smokejumper practice jump across the valley before you boarded your own plane!!!

Enrique Olivares
NRU Manager

Project Manager Institute Mile High Symposium
April 2013
Keynote: The Art of Conscious Communication
92% Ranked "Excellent"

Excellent speaker

Entertaining and great useful material

Best of the day

Greatest session of the breakouts

Great presentation

Very Interesting

She was fantastic, Have her as next year key note

She would be a great key note

Fantastic, it was good, and  not too much

Audrey was superb

Excellent speaker

Absolutely excellent. Should be a keynote speaker next year


Outstanding in everyway. Audrey know how to speak and present,1 page handout was very nice

I appreciated the interaction and group participation worked into your presentation


Very engaging speaker, best session of my day

Great topic and very good communicator

Excellent, great speaker. Connected to her immediately very refreshing

Best breakout of the day.  Bring her back again

Liked, learned a lot

Loved the presentation.  Audrey was interactive and entertaining

Fantastic session, animated, perfect for afternoon

Best of the day, would love to hear again

Best session  attended today,  would listen to her on other topics

Maker her the keynote next year. Please. Love her presentation style. Awesome

Audrey's Books

The Gender Communication Handbook –
Conquering Conversational Collisions Between Men and Women


The Gender Communication Handbook is for anyone who works with the opposite sex. If you are a part of a management team, in HR, or develop corporate training, this book is a comprehensive guide filled with smart advice, extensive research, self-assessments, and compelling true-to-life case studies. More

Code Switching –
How to Talk so Men will Listen

Code Switching

Code Switching  is a hands-on tool for everyday use at the office. It is a practical resource with how-to steps to help businesswomen conquer the communication nuances between men and women in the workplace. This book explores the gender impact on business talk. - More

You Don’t Say – Navigating Nonverbal Communication Between the Sexes


You Don't Say is the first book to explore the misunderstandings that often arise between the sexes due to nonverbal communication — and to show readers how to say what they mean and get what they want. More than words, it's nonverbal cues that have the power to improve — or impair — our interactions with the opposite sex at home and in the workplace.

"Audrey's Top 4 CD Communication Hits"


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