From Good to Great: 2012 Resolutions for Office Communication

The New Year provides an opportunity to wipe the slate clean. Get off on a new foot and ditch the same old, same old patterns. How can you be your personal best at work (and these also apply outside of work!). Here are some ideas:

1. Every day pick someone who has gone beyond their job description or simply picked up the slack and helped a co-worker. Acknowledge them with gratitude. Let them know it did not go unnoticed. It doesn’t cost a penny and builds good will. And it also increases the chances that the individual will repeat those helpful, productive behaviors.
   
   
2. Make time for face time. Stop being so tethered to technology. Don’t underestimate how much face-to-face communication builds relationship.  Suggesting you grab a cup of coffee with the person in that far away department lets them know you value them.
   
   
3. Take the sting out of that difficult person at work. We all have it least one difficult person at work. Try being nice, not because they are, but because you are.

Browse the archives of Audrey’s 2006 to date- Smart Talk Columns on her web!
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Anticipation, prep the statement to deflect some conflict.

The information Audrey presented was very helpful in that it provided techniques for handling conflict better. It is helpful to know our own style so we can take a step back and make sure our style isn't contributing to the problem at hand.