August 2010 Newsletter
Smart Talk
Who is Audrey?

Media Blitz

The Case of the Chartreuse Gum: How Chomping on Gum Can Ruin a First Impression

Sometimes I realize we are not all operating from the same “rule book.”

Things I believe are a no brainer and common wisdom are not acknowledged by others. Simply put, they do not have conscious thoughts about the potential detriment of their communication behaviors. And it can become a communication barrier and destroy credibility not to mention jeopardize the “image” of an organization.

I had a minor outpatient procedure and my nurse, Barbara, came in to give me the prep talk. She was knowledgeable and presenting more valuable information that I found pertinent to my recovery and prevention than my physician. There was one problem. I was so distracted by her tossing and chomping her chartreuse gum. The color first caught my eye and then the movement of her mouth in between words had me reeling. Wow! Where is a professional code of conduct?

In my house growing up my mother thought chewing gum in public was rude. She compared it to a cow chewing its cud. Even my daughter was scolded by her horse trainer for showing up with gum in her mouth for her lesson and told her to spit it out.

Chomping on gum has no place in the workplace! Save it for your own time!

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Audrey Nelson PhD. is an international trainer, consultant and author who works with organizations to increase their productivity and profitability thorough winning communication strategies.

You can reach Audrey at
or at 303.448.1800 O or 303.448.1802 C.

audrey Nelson

Have you checked out Audrey’s blog on Psychology Today?

Did you know that Audrey was invited by the editors at Psychology Today to participate as a gender communication expert on the Psychology Today blog .


Benjamin Disraeli is credited with having said that there is no index of character so sure as the voice. Indeed, it's not what we say, but how we say it that's important. When we open our mouths we reveal all kinds of things about ourselves that have nothing at all to do with the words .we are uttering.

Coming soon

arrowAudrey will conduct an interview on Code switching 9 am to 10 am MST September 24th Friday - Seed to Sky Radio, "Growing Businesses Small to Tall"

arrowJessica Knoll - Cosmopolitan Associate Editor Interviewed Audrey for Code Switching tips for the101 Things About Guys Section in /Cosmo - Look for it in September Cosmo Issue

arrowAudrey was interviewed by Women’s World.
Woman's World is a American supermarket weekly magazine with a circulation of 1.6 million readers. It has held the title of most popular newsstand magazine, and continues to be the best-selling women's publication, with sales of 77 million copies in 2004. Audrey’s Article can be found on “Experts Page” Issue 37,Dated 9/13 and on stands 9/6.

Recognizing Women and Building Business Success in South Korea: Maximizing Talent, Minimizing Barriers

Dr. Audrey Nelson will address how enhancing inclusion through critical gender relationships and cultural awareness can leverage South Korea’s female talent pool.  An exploration of the difference between simply recognizing male-female diversity and leading with a full understanding of how inclusion can benefit business will be the focus. A fuller understanding of workplace dynamics that undermine the full participation of women and a deeper awareness of how differently men and women communicate is necessary in order to prevent these gender differences from leading to resentment, decreased productivity and workplace stress.

Korean National Assembly Building
Although Korean women tend to be exceptionally well educated, one of the highest education levels among the OECD (Organization for Economic and Cooperative Development) , their economic participation is at or near the bottom of the OECD.  Korea’s treatment of women remains far behind the nation’s economic/political clout on the world stage.  The crux of the gender problems lie with the poor communication among men and women in Korea.  The rapid increase of women in the workforce has only exacerbated gender tensions and conflict, raising the need for better communication. 
The objective of this speaker program is to provide Korean audiences with the opportunity to hear from a U.S. expert on gender communication in Korea. The objective is to assist Koreans in the development of communication tools to narrow the gap between Korean women’s high education and their lofty credentials with their participation and treatment in the workplace.

Dr. Nelson will offer case studies from her thirty years of consulting experience with American Fortune 500 companies. Specific guidelines and practices that enhance workplace performance and inclusion of women will be offered.

arrowReal Women on Health! (7/27/10) with Kelly Connors
Why Women Can't Say "No": Part One with Health Bloggers

arrowProfessional Sports Wives (7/23/10)
Audrey interviewed with Professional Sports Wives July 23rd, 9 pm EST  WAEC, 860 AM in Atlanta, Georgia - 100,000 listeners weekly. She interviewed with  Michael Wallace of the Atlanta Falcons who offered his opinion on Code switching and gender communication

arrowPhoenix Woman (7/10)
Be Heard! Talking Techniques That Work

It's here!

Code Switching: How to Talk so Men will Listen
Claire Brown Ph.D. and Audrey Nelson Ph.D.
Penguin Group-Alpha Books
ISBN 978-1-59257-926-6

Code Switching: How to Talk so Men will Listen is a hands-on tool for everyday use at the office. It is a practical resource with how-to steps to help businesswomen conquer the communication nuances between men and women in the workplace. This book explores the gender impact on business talk. It teaches using true stories and case studies, while providing valuable “code-switching” tips to help women gain and strengthen credibility and make a greater impact on the job

Code Switching:
How to Talk so
Men will Listen -
book trailer

Click here to view
What People are saying about Audrey

Hi Audrey,

I came across your blog "He Speaks, She Speaks" in Psychology Today as I was surfing for information -- a study, book, article -- on the theory that women have a hard time saying "no" to requests from family, friends, co-workers etc.  The "we want to be helpful, all things to all people, make sure people like us" kind of thing.
ALSO, having just discovered you I'm now a fan of your column (and books and YouTube videos) and would like to stay in touch.  We're always on the lookout for guests and great topics and you would be wonderful!
I looked at your site and it's uncanny how you're describing the communications dynamics in my household to a "t.".  I can't wait to get my hands on the book.

Thanks in advance for your help and interest,

Cassie Holm
Real Women on Health!,
National Strategic Alliance Director
Co-host, Real Women on Health!
243 West Norwalk Road
Norwalk, CT  06850

Hi Audrey.

A quick but heartfelt note of thanks for your fascinating conversation on last week's Real Women on Health! show.  I can tell you I've already put into practice some of the tips you provided.  Here's a link to the show if you'd like to listen or share on your blog.  

We will stay in touch -- thanks for your offer to be a resource -- and hope we'll have an opportunity to have you join us again.  Til then, happy travels.  We know one topic we can't wait to cover is your visit to Korea!

Cassie & Kelley 

"Audrey's Top 4 CD Communication Hits"