SMART TALK

Communicating Cubicle Etiquette
The problem with cubes is the lack of privacy. Here are some rules of engagement for cube dwellers:

1. Announce your arrival and ask permission to enter a cube. Act like there is a door.
2. No “prairie dog” popping up and looking over into someone’s cube!
3. Do not hang outside waiting for someone to get off their phone. Leave and come back later.
4. Use your “library voice.”
5. No yelling across the “cube village.”
6. Keep your shoes on (people can smell your feet in the next cube).
7. Watch food odors.
8. Use headset or ear phones when listening to music.
9. Resist answering a question you over hear in another cube.
10. Eat quietly and avoid humming, gum popping, slurping and pen tapping.

Managing Conflict for a Positive Outcome – Farm Credit Council
Please provide examples of how you will apply the material from this workshop:
Comments are Stated Verbatim

• Use the strategies learned to diffuse conflict.
• Probably apply mine to customer interactions.
• Style approach to resolving conflict.
• Try to actively confront conflict as opposed to avoiding it.
• I will go back to my office and apologize to direct reports if I have offended them.
• Better understanding of the reason conflicts occur and how to handle them.
• I will use the skills I learned to help manage conflict with my staff.
• I will work on avoiding conflict.
• I'll be able to apply the various conflict resolution strategies in my day-to-day work environment.
• I will try to identify what style of conflict colleagues and customers use.
• I will use this weekly for my position.
• I will use the self-interest model to show employees they would benefit from teaching others rather
  than yelling at them for doing things wrong.