April 2007 Newsletter
Audrey Nelson Ph.D, Inc

Smart Talk

Sticks and Stones:
When Words Hurt
Something Said in a Moment of Anger will Cause a Thousand Sorrows
Chinese Proverb

Do you ever go home at night and reflect,” I can’t believe I said that!” Then you go back to the office and attempt damage control. At the Monday morning staff meeting you announce to everyone,” Sorry, I just wasn’t myself”
Well, who were you? Everyone politely responds, “That’s okay.” But guess what, it goes on permanent file. Its human nature, people remember and there is no going back.
Here are some tips to help us in moments of high emotion or anger.
First, observe and accept your emotions. What are your unmet needs?

Secondly, “go to the balcony.” A metaphor employed by William Ury in his best selling book, The Power of a Positive No (2006).
This concept is the same as a time out. Sounds like this:

  • “Lets take a break.”
  • “I need to make a call and will be back in 15 minutes.”
  • “I need to consult with my team.”
  • “Let me think about this and I will get back to you.”

Mahatma Gandhi said, “Few things in life are as strong as a clear intention.” Intentions spring from your interests, needs and values. So ask, yourself, whether to say something and how to say it. Be clear about your intent and then decide whether and how you will act on it.

We are all more transparent than we think. If you are truly acting out of concern, people will sense it. However, if the motivation is to prove you are right or payback for example, no words can disguise it. Be true to your word. Choose them carefully to preserve the relationship.

"Where in the World is Audrey?"

City of Englewood
April 6, 2007
9 am to 3 pm
Community Development Department
“Art of Conscious Communication:
A Talent for a Technological Age”

Not Open to the Public

XCEL Energy
April 11, 2007
10:30 am-12:30 pm
“Dealing with Difficult People”

Other News
Mark your Calendars:
Audrey was just competitively selected to present “Go Home and Put on Some Clothes! Has Casual Friday Gone Over the Top? For the Staying Out of the Courtroom Track at the Colorado Society of Human Resource Management conference Sept 5 - 7 in Keystone.

in the "Balance" section - Audrey's feature article -
He says, she says: Communication between the sexes can be difficult
What People are saying about Audrey
WOW! If Audrey can't get us moving in the AM of Convention. I don't know who can. Thank you so much for getting this to me. The only thing I can say is she looks so young to have done so much!!!.

President Colorado Business and Professional Women
Donna Rifley

Thanks so much for coming to the Denver Metro Chamber to speak with us.It’s always a joy to hear you! You are so fun and teach us so much!

Automated Lending
Dave Cook
"Audrey's Top 4 CD Communication Hits"