November 2007 Newsletter
Audrey Nelson Ph.D, Inc

Smart Talk

The Evil Twins: Voice and Email!

... Jay Ellison is one of my heroes! Read on:
TO MAKE THE BEST USE of all associates’ time, and to encourage associates to engage with one another on a more frequent basis, I am
announcing a BAN on email every Friday to and from all sales and operation associates, effective immediately.

THAT MEMO, which went into effect August 2004 will continue to the end of the year, is from Jay M. Ellison, executive vice-president U.S. Cellular Corp.,based in Chicago. The company has more than 500 retail locations nationwide and 7,000 employees.

ELLISON EMAILS CONTINUES:” G o - o u t - t o m e e t - w i t h - y o u r - t e a m s - f a c e - t o - f a c e . Pick up the phone and give someone a call. Get out in the field.” So far, Ellison says, his ban is a success. And he may have started a
revolution: Imagine people talking in person!

I have clients who email employees in the next cubicle and use email as a conflict management tool. Yikes! What has happened to face time?
If you have a choice, use voice mail rather than email. We know the majority of the meaning of a message is sent nonverbally by both vocal cues (pitch, tone, rate, pauses, quality of voice, sarcasm, etc) approximately 38% and 55% by body movement (gestures, facial expressions, posture, position, etc). So with voice mail, the receiver can obtain a better read of the message being sent because they have more cues! How many times have you scratched your head when reading an email wondering, “What do they mean?”

Do it today! Make time for face time. If you can’t, pick up the phone.

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You Don't Say
You Don't Say just came out in its 6th language: Russian!

"Where in the World is Audrey?"

Did you miss Audrey at the Society of Human Resource Management Conference in Keystone last month!

November 1, 2007
The Art of Conscious Communication
8 am to 4 pm
Missoula, Montana
November 6 and 7, 2007 Colorado
Ouch! That Hurts! Dealing with Difficult People
1391 Speer Blvd
Denver, CO

November 8, 2007
Victors without Victims: Managing Conflict for a Positive Outcome
7:30 am – 3:30 pm
Renaissance Suites
Broomfield, CO

November 9, 2007
We Can Do Magic
El Pueblo: Adolescent Treatment Center
Noon-1pm Keynote
Pueblo, Colorado

November 14, 2007
Smart Talk! And GO FISH: Power, Purpose and Responsibility
8 am-Noon
Bozeman, Montana

November 15,2007
Art of Conscious Communication
Cherry Creek Business and Professional Women
11 am to 1:30 pm
2500 East 1st Ave

What People are saying about Audrey
Thanks again for your lively and information seminar at Hewlett Packard in Fort Collins on October 9, 2007.
I really appreciate your time and attention. You're a gem!

When is your new book, She doesn't know Jack and he doesn't know Jill, due out? I'm anxious (first born child in me) to purchase a copy...

Robyn Huston
Hewlett Packard

"Audrey's Top 4 CD Communication Hits"