Nelson Ph.D, Inc
The Three Golden Rules for Dealing with Difficult People
I am upset I count to ten. When I am very upset, I count to one
One of the
most challenging communication encounters is dealing with difficult
people. It is hard work on our part and requires exceptional emotional
If you are like many of the people who have attended my training
programs, it feels like we have no options or choices when we
face the office bully at the water cooler. This thought pattern
could begin a spiral down, out of control fall into victim hood.
Remember you always have choices when encountering difficult people.
I am going to present some “Golden Rules”
to keep in mind when dealing with difficult people that will empower
Ouch! That Hurts: Dealing with Difficult People
Doing nothing is doing something.
This rule is aimed at you avoiders of conflict! In both my training
and consulting I have observed people who get into magical thinking.
This is a form of avoidance. They escape into a fantasyland of
wishing away the difficult person. It takes many forms. “Oh,
maybe they will get promoted and go to another department”
“I think they might go for early retirement” She just
had a baby, maybe she will be nicer now” And the list goes
Remember, sometimes the payoff for the difficult person may be
they suffer no consequences. Doing nothing maybe perpetuating
and encouraging their dysfunctional behavior. You could
be a part of the problem by doing nothing. When difficult people
experience consequences they do not want, their behavior stops.
for Audrey’s article in the October Colorado Human Resource
Association newsletter “Ouch! That Hurts: Dealing
with Difficult People”
Altitudes Magazine January 2007 issue of the Denver Metro Chamber will
feature an article by Audrey “Your Generation or Mine:
Managing the Generation Mix.” It addresses the primary
four-generation mixes that compose the workforce: Silent, Baby-boomer,
Generation X and Generation Y. Learn their key characteristics, what
matters to them and how to work with them.
to the Public
U of Colorado Business School, Boulder
Thursday, Nov 16th at 7 pm
Fleming Law building room 241.
"He Speaks,She Speaks"
No charge and no registration necessary
Area Rental Housing Association
"He Speaks, She Speaks:
What Different Things They Say"
Thursday, Dec 14th 11:30 -1:00pm
Spice of Life Events Center
(Flatirons Country Club)
5706 Arapahoe Rd, Boulder
“When Will I Pick Up My Dry Cleaning?”
Presenter: Dr. Audrey Nelson
This program is an
interactive session that deals head on with “real life”
case studies from Fortune 50 companies including one of the top
4 public accounting firms to one of the largest telecommunication
companies in the world. Straight from the mouths of women are
their stories and anecdotes of why they left their organization
and what management had to say about it.
life” solutions to tackling these problems of retention
and culture change!
7:00 AM to 9:00 AM
Inverness Drive East,
Englewood Colorado, 80112
Floor Conference Room
Parking Upper Level of Parking Garage
is limited to 35, RSVP
is required to attend this event.
People are saying about Audrey
want to thank you again for the absolutely wonderful and informative
presentation you gave to the Boulder BPW members. The feedback we
have received is all very positive and really made an impact. We
are lucky to have a treasure like you in our community and truly
appreciate your time.
President, Boulder Business and Professional Women
is Kim Ledger, I was at the FCS training in Spokane last week. I
was sharing with my team leader how great you were. I told him several
examples of the seminar. It was then I realized that he was getting
So now I am leading a 20 min session on communication, to our 20
person team… Background:
Our sales team is spread over 4 states we get together three times
a year with our full team, which is mostly support staff in on main
office, that work together daily. We are meeting the night before
just as sales.
I thought this would be a good time to bring some awareness to the
effect communication can have on us. Especially those of us that
are spread out and rely on e-mail , cell phone ect... I thought
your information was great, and I loved that you kept things moving
Thanks in advance for any help you can provide.
Country Home Loan Officer
Farm Credit Services of America
Audrey! As usual you are Awesome Audrey. We are so pleased to have
you on our LDP faculty and an educational partner within the Farm
Credit system. Thanks for always giving your best for this program
and to our people.
Farm Credit Council Services
you so much for presenting your program and coming to BPW. I hope
everything went smoothly on your trip the next day.
The women could not stop talking about your program and the superb
information your shared. The feedback from the evening was just excellent!
We also have some members that have personal situations presently
that I hope will read your book, perhaps contract for personal coaching,
and address their situations. The timing of your program at BPW was
As a BPW sister, you are welcome any time and we hope you will want
to visit again for a monthly program in 2007. My sister and girlfriend
received their books this week as birthday gifts - they are ecstatic!
I did not buy one for myself and have it signed so would love to take
care of this when you have time. I have a little something for you
as well, so let me know when you might have some time in your schedule
for coffee. I would much
rather provide this in person.
Audrey, our paths shall continue to cross for this I am
All my best,
minutes into the presentation I knew this was going to be the best
class I’ve ever taken! Love your teaching style, tone, personal
touch and how incredibly charismatic you are. Fantastic advice, content
and observations. Love it. You were born to do this!
Ambulatory Treatment Unit
Top 4 CD Communication Hits"