presented my He Speaks, She Speaks Program
to a law firm and received this email addressing one of the points
on PROCESS (women) versus GOAL
(men) styles of communicating. One of the participants had some
fun with this idea and shared it with me. I now would like to
share it with you!
thoroughly enjoyed your seminar last week! I hope the firm will
bring you back for another seminar. I had a lot of fun using what
I learned. After your seminar, I sent the following e-mail to
my boss (a partner, and male), an associate (male) assigned to
the case, and the secretary (female), in response to an assignment
Mr. Partner gave me (I've changed the names to protect the "innocent"
WARNING: the following communication
is in a Process Format;
a Goal Format follows
in case you have not attained a more androgynous communication
spoke with the SIU investigator to let him know that Mr. Insured
has "lawyered up", and the EUOs have been postponed.
He told me that he received a certified letter "purported"
to be from Mr. Insured, asking for copies of reports. He forwarded
the letter to Ms. Client to forward to us for handling.
I spoke with Mr. Investigator, I was wandering through Parties,
and realized that Mr. Independent Adjuster was the person I was
supposed to contact, not Mr. Investigator. I advised Mr. Independent
Adjuster of the "lawyering up" and Mr. Insured's request
for postpone of 30 days. Mr. Independent Adjuster may be in the
hospital in 30 days. He has a suspected aorta aneurysm and will
be having open heart surgery. He will keep us advised.
reporter has been advised of postponement.
Assignment/mission accomplished. --------
yes, my boss has a great sense of humor!) I hope that e-mail reflects
that I understand what you were telling us!
I was just wondering if you could give me a list of the "sins"
of communication you referenced. I believe there were seven listed
on the screen. Or tell me where I can find the list. I checked
out your website to see if they were listed there, but it appears
your website is only for your book. You were definitely informative
open to the public
run the WIN-SC (Women's Information Network of Southern Colorado);
you spoke at an event for my partner organization in Fort Collins,
the WIN-NC, last February. Feedback from the event was very positive,
and the WIN-NC core team recommended you as an excellent speaker
StorageWorks Grid Architect
SAND CTO Office, StorageWorks Division
Audrey, I just
wanted to thank you for such an amazing seminar you held for us today
here in Tampa. I am a legal secretary for Butler Pappas and really
enjoyed hearing you speak. While others may not think it, I feel I
struggle every single day in my communication skills, on both a personal
and professional level. It's very tiresome. My goal is to try and
communicate properly while feeling confident in doing so. I'm hoping
by reading your books and listening to your CD's I can accomplish
Butler, Pappas LLP