Fire: Rules of Engagement with a Bully
One of the
most challenging communication encounters is when a bully confronts
It could be at the Monday morning staff meeting, the surly waitress
or our own mother! Here are some fast tips for those difficult
in control of your emotions.
You feel like you want to slug them but don’t!
- Let them
have air time.
them when they are in the “heat” of their monologue.
- Tell them
you need a break to consider what they have
said and will get back to them.
with your counter arguments (even if their points border on
“I feel uncomfortable with our conversation and would
like to continue later.” Or, “I don’t like
the way this conversation is going and I think we both need
to take a break.”
will be on vacation for the
month of July
than words, it's nonverbal cues that have the power to improve-or
impair-our interactions with the opposite sex at home and in
the workplace. In fact, 90% of communication is conveyed through
unspoken behaviors-including gestures, facial expressions, eye
contact, and proximity. You Don't Say is the first book to explore
the misunderstandings that often arise between the sexes due
to nonverbal communication-and to show readers how to say what
they mean and get what they want