Victors without Victims:

Managing Conflict for a Positive Outcome

Conflict is inevitable. Anger, blame, grudges are not. Conflict is normal and occurs in every arena of life. We can’t avoid conflict,but the way we deal with it will determine whether it is a destructive or constructive force. Guidelines and techniques for opening the lines of communication, boosting morale and fostering teamwork in conflict situations will be offered.

• What is conflict and why does it feel so bad?
• Boys will be boys and Nice Girls Don’t Do Conflict: Sex Differences
• Anger is life affirming: it calls for change
• Power as the center of conflict
• Dysfunctional Conflict: Know it When You See It!
• Assess your Personal Style in managing Conflict
• Five Styles of Conflict: Competition, Compromise, Collaboration, Accommodation and Avoidance
• Nip it in the bud: How to recognize and resolve potential conflict before it escalates
• How to make your adversary your ally
• What steps to take when the other person does not want to solve the problem
• Avoiding conflict can make you sick!