Audrey's Topics

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	He Speaks, She Speaks: What Different Things They Say There is a fundamental problem. Men and Women are different. Not better or worse, just different. Sometimes both sexes feel the clash of styles. During these uncertain economic times, organizations have their eyes on the bottom line, and much attention is paid to training an efficient workforce.

	Ouch! That Hurts: Dealing with Difficult People You may call them “inhuman resources.” They are difficult people. Dealing with them is a challenge and often leads to feelings of hopelessness and frustration. This presentation provides methods for disarming games and contentious tactics including manipulation, blame, sabotage and bullying.

	Victors without Victims: Managing Conflict for a Positive Outcome Conflict is inevitable. Anger, blame, grudges are not. Conflict is normal and occurs in every arena of life. We can’t avoid conflict, but the way we deal with it determines whether it is a destructive or constructive force.

	The Art of Conscious Communication: A Talent for a Technical Age You cannot NOT communicate; everything you say and do sends a message. Today’s technology such as email, voicemail and the Internet has made communication faster and more accessible. However, telecommunication is a misnomer; we’ve lost the human moment. Additionally, most of us operate on automatic pilot even in our face-to-face communication.

	Smart Talk Credibility is like beauty. It is in the eyes of the beholder. Bob can’t walk into a room and say, “Hi, I am Bob and I have credibility.” People must PERCEIVE you as credible. It is an attributional variable!

	The Power of Positive Coaching : A Managers Guide to Handling Problem Employees The right to criticize must be earned, even if the advice is constructive in nature. Before you are entitled to tinker with another person’s self-esteem, you are obligated first to demonstrate your respect for him/her as a person.

	The First Five Seconds: There is No Dress Rehearsal for a First Impression You have heard people say, “It was just something about them I didn’t like.” Fair or not, we size people up in seconds and it can often make or break a deal. Learn which critical, and often, unconscious communication behaviors contribute to a better connection up front!

	What Were They Thinking: Stop Sexual Harassment Before It Begins Sexual harassment has been around for ages, just ask Samson and Delilah or Anthony and Cleopatra. Each workday we encounter challenges on the job: sexual harassment should not be one of them.


	You Don’t Say: Navigating Nonverbal Communication Between the Sexes Most of the way men and women communicate with one another on a date, at home, or in the workplace has nothing at all to do with their linguistic talents. "In You Don’t Say", Dr. Nelson explores the hidden, nonverbal meanings in our interactions with the opposite sex—a truer, more accurate indicator of our emotions than speech.

	Code Switching There are more women CEOs: 12.6 percent of the Fortune 500 CEOs are women (up from 2.4 percent in 2008). Collaboration is the key for successful workplace managers. Fewer workplace-related ailments arise because work stresses are a thing of the past. Most people are working in careers not just jobs where they feel encouraged and welcomed; they learn, produce, and contribute more than years ago.

	GO FISH: Power, Purpose and Responsibility Learn ways to create an environment in which employees and customers can have fun together. Explore the benefits of a creative, playful work setting? Identify ways to make a difference with “making someone’s day.” Understand the importance of being present at work. Learn how attitude impacts your work life.

	Your Generation or Mine? Managing the Generation Mix This course identifies the primary four-generation mixes that compose the workforce: Silent, Baby-boomer, Generation X and Generation Y. Learn their key characteristics, what matters to them and how to work with them.

	The Twelve A’s to Axe: A Prescription for Women’s Success There are ways women are conditioned to behave and think because of how they are socialized. This program will identify the 12 A‘s that govern and influence women and how it impacts their daily lives both at work and home.

	The Sky’s the Limit: A Woman’s Guide to Advancement To understand women’s advantage in the workplace. What women want men to change and what men want women to change? How power operates and when normal rules don’t apply. The hazards of “female speak.” To understand how to handle disruptive interruptions. It is what she doesn't say that means a lot: How Nonverbal Messages can Undermine a Women’s Credibility.

	Juggling Act: Keeping All the Home and Work Balls in the Air In today’s world of work, you have to confront a vast array of new pressures and challenges. But even while stressful and demanding, this is a time of expanding horizons and limitless opportunities. Realizing the promise of the new world, however, calls for a new approach – new habits, new plans, and new attitudes.

	Nice Girls Don't Do Conflict Generally speaking, women don't rock the boat. Traditionally, our role, both at work and home, is to serve as the peace maker, smoother and master negotiator. It is not feminine for women to engage in conflict. However, conflict is a normal part of life that can't be avoided.