The Power of Positive Coaching:
The Managers Guide to Handling Difficult Employees

The right to criticize must be earned, even if the advice is constructive in nature. Before you are entitled to tinker with another person’s self-esteem, you are obligated first to demonstrate your respect for him/her as a person.

• The Top Ten Reasons Employees Do Not Perform Up to Standard!
• Help people reach their full potential…catch them doing something right!
• How to Overcome Counterproductive Attitudes

• The One-Minute reprimand:
  1. Immediately
  2. Be Specific
  3. How you feel
  4. Reaffirm them, but not their performance
  
• Soft on People, Hard on the Issue!
• Setting Boundaries: Inappropriate feedback!
• Identification of the GAP: Desired versus Actual Performance
• “I’ll try” isn’t good enough!
• Let employees know where they stand!