the Walk and Talk the Talk
We know intuitively
and through research that when people’s nonverbals do not
match what they are saying, it feels “off.” Here are
some of the ramifications of sending mixed signals:
2. Your message is not believable.
3. You undermine your credibility.
So next time
you communicate, ask yourself: “Do my nonverbal behaviors
(body movements and vocal cues) match my words?” Are both
channels congruent? For example, if I tell someone I am enthusiastic
about the new project, can they hear the enthusiasm
in my voice and see it in my facial expressions?
We have all been on the receiving end of listening to a colleague
who claims that the proposal is a good one, but they lack that
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